SMS for Public Services
Posted on: March 25, 2010
Dear Colleagues,
Thank you for your participation in our preliminary survey on factors which influence citizens to use or not to use SMS for public services (conducted in February – June 2009 involving 159 responses from 25 countries). I’d like to inform you that the survey result has been available at http://smsegov.info/images/SurveyResult.pdf.
Further, I’d like to invite you to participate in the main survey to confirm the factors that influence individual to use SMS for public services (at http://smsegov.info/formsurvey2.html). It will require 15 – 20 minutes on one occasion to complete the survey. The result of this research is valuable as it could assist governments to develop acceptable SMS applications for public services. Therefore, your participation, particularly any one who has used SMS for public services (e.g. sending feedbacks/report to government organizations via SMS, receiving SMS from government, requesting information from government organisation via SMS, paying bills/tax via SMS-banking etc.), is essential. Please click at this link to participate on the survey:
http://smsegov.info/formsurvey2.html
For each response, this study will donate AU$ 1 for victims of earth quake in Haiti and Padang-Indonesia, and you will also have the opportunity to win one of three mobile phones. A summary of the results will be sent via email to respondents who are interested. Information provided will be treated in the strictest confidence and none of the participants will be individually identifiable in the resulting publications. The survey is expected to be finalized by 1st July 2010.
We are very pleased to received any feedbacks about the survey result or any enquiries concerning this study, you can contact me at susa0004@flinders.edu.au
Thank you very much for your assistance.
Yours Sincerely,
Tony D Susanto
PhD Student,
Technology Adoption, E-Government, and Mobile Technology
School of Computer Science Engineering and Mathematics
The Flinders University of South Australia
Email: susa0004@flinders.edu.au
Research website: http://smsegov.info
Current news on SMS e-government: http://news.smsegov.info
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